OUR PROMISE TO YOU
If you didn’t already know it, you’re really important to us.
We truly value our relationship with you and the trust you place in us.
We collect and handle Personal Information relating to lots of people every day and respect for the Individual is paramount. We assure you that the team here at Portogram take our responsibilities to each one of you, regarding your Personal Information, very seriously.
CUSTOMER CONTACT PROMISE
This is our simple customer contact promise:
• We'll never sell, swap or share your personal details to 3rd parties for them to use for their own marketing purposes.
• We'll only ever use your details to contact you for the following reasons:
- To answer an enquiry or to fulfil your order
- To send you news, offers, promotions and product information
- To offer tips and advice on how best to use your product
- Or simply, to get your feedback
• We will make sure our contact with you is relevant based on the information you give us.
• If you sign up to receive our newsletter you can opt out at any time.
• We fully comply with the EU Data Protection Directive 2018.
You have the right to ask us not to process or use your Personal Information for marketing purposes. You can exercise this right at any time by clicking on the unsubscribe link on the emails we send.
You also have a right to access the personal data that we hold on you. If you would like to see a copy of the Personal Information we hold, please email firstname.lastname@example.org
If you think the information we hold on you is incorrect please let us know immediately.
WHAT INFORMATION WE COLLECT
When you place an order on our website, you will be asked to provide certain information such as your name, e-mail address, billing address, delivery address, telephone number, and a password if you’re creating an account. All such information is held on secure servers. Portogram complies fully with all applicable Data Protection and consumer legislation, and we'll treat all your Personal Information as fully confidential.
If you are making a payment, we will also require payment information, which will be processed by our payment processing merchant. We do not retain your credit or debit card details.
HOW WE USE YOUR INFORMATION
We confirm that any Personal Information you provide to us is held in accordance with the EU Data Protection Directive 2018.
We use your information only for the following purposes:
• Processing your order.
• To notify you by email of products, services, promotions and new additions to our website that may be of interest to you, which you can unsubscribe from at any time.
WHO HAS ACCESS TO YOUR PERSONAL INFORMATION?
a. Individual colleagues who need it to do their job, such as processing your online orders or dealing with enquiries and complaints.
b. Our business partners and reputable third party companies who process our credit card transactions and deliveries (for example: Credit Card Merchants, PayPal, Royal Mail, Courier Company) who need your details to process your payment and deliver your goods to you. These third parties each receive only the information they as a company need to verify and authorise your payment and to fulfil your order. All such organisations are under strict obligation to keep your personal information private and will have their own GDPR guidelines they must adhere to.
If requested, and where it is required or permitted by law, we may provide Information to:
a. Official bodies, such as government agencies, local authorities, regulators and the police, who are authorised to request Information where it is necessary for their lawful purposes.
b. Portogram advisers, including lawyers, insurers, accountants and auditors.
WHERE DO WE STORE AND PROCESS YOUR INFORMATION?
Your name, email address and telephone number is stored within OpenCart (our safe and secure website management system), when you create an account or at the point of ordering.
Our secure accounting software, Xero which is used to store your personal information and process your orders.
HOW LONG DO WE KEEP YOUR INFORMATION?
Due to the nature of our business, it is important for both parties (yourselves and Portogram) that we hold your data and order history. This will enable us to assist you in the future based on products you’ve previously ordered.
If however, you request that your personal information be removed from our secure database, we will remove it.
UPDATES TO OUR PRIVACY NOTICE
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website.