Terms & Conditions

The Small Print.

  1. All goods supplied are as specified by the customer at the time of purchase.
  2. All orders carry a 12 month warranty from despatch date. This warranty cannot be transferred to a new owner of the product.
  3. Some returned products under warranty may be sent to the product manufacturer for inspection/repair.
  4. Warranty does not cover misuse, neglect, wear and tear or consumable items such as batteries and cables.
  5. Carriage charges to or from our repair centres must be paid for by the customer.
  6. Portogram Radio Electrical Industries Limited offer a 30 day money back guarantee:
    1. Items returned for refund/credit must be shipped, complete with all documentation and in original packaging within 30 days of receipt.
    2. Goods must be accompanied by a Return Authorisation (R.A) number which you can get by emailing sales@portogram.co.uk
    3. Portogram Radio Electrical Industries Limited reserve the right to refuse any parcels returned for credit that are received with inadequate packaging.
    4. Returned goods that arrive damaged or incomplete will not be credited.
  7. Portogram Radio Electrical Industries Limited will not be held responsible for items lost or damaged in transit.
  8. Account customers are bound to our settlement terms of 30 days from invoice date. Portogram Radio Electrical Industries Limited may levy a surcharge if these credit terms are exceeded and the credit facility may be withdrawn.
  9. Goods remain the property of Portogram Radio Electrical Industries Limited until paid for in full.
  10. Portogram Radio Electrical Industries Limited endeavour to meet delivery dates but will not be held liable for financial loss should delays occur.
  11. Portogram Radio Electrical Industries Limited reserve the right to alter any technical specifications or prices on the website without prior notice.
  12. Free delivery applies on all online orders going to UK Mainland, with upfront payment made by card, Paypal or cheque. A delivery charge will apply to Account customers that submit purchase order forms for a 30 day account.

All orders are accepted under the terms of the above conditions.