The Small Print.
- All goods supplied are as specified by the customer at the time of purchase.
- All orders carry a 12 month warranty from despatch date. This warranty cannot be transferred to a new owner of the product.
- Some returned products under warranty may be sent to the product manufacturer for inspection/repair.
- Warranty does not cover misuse, neglect, wear and tear or consumable items such as batteries and cables.
- Carriage charges to or from our repair centres must be paid for by the customer.
- Portogram Radio Electrical Industries Limited offer a 30 day money back guarantee:
- Items returned for refund/credit must be shipped, complete with all documentation and in original packaging within 30 days of receipt.
- Goods must be accompanied by a Return Authorisation (R.A) number which you can get by emailing firstname.lastname@example.org
- Portogram Radio Electrical Industries Limited reserve the right to refuse any parcels returned for credit that are received with inadequate packaging.
- Returned goods that arrive damaged or incomplete will not be credited.
- Portogram Radio Electrical Industries Limited will not be held responsible for items lost or damaged in transit.
- Account customers are bound to our settlement terms of 30 days from invoice date. Portogram Radio Electrical Industries Limited may levy a surcharge if these credit terms are exceeded and the credit facility may be withdrawn.
- Goods remain the property of Portogram Radio Electrical Industries Limited until paid for in full.
- Portogram Radio Electrical Industries Limited endeavour to meet delivery dates but will not be held liable for financial loss should delays occur.
- Portogram Radio Electrical Industries Limited reserve the right to alter any technical specifications or prices on the website without prior notice.
- Free delivery applies on all online orders going to UK Mainland, with upfront payment made by card, Paypal or cheque. A delivery charge will apply to Account customers that submit purchase order forms for a 30 day account.
All orders are accepted under the terms of the above conditions.